Cookie Policy

Last updated: 20 May 2021

For the purposes of this Cookies Policy, “we”, “us” and “our” means IXUP Limited, a company located at 5-7 Ross Street, Parramatta NSW 2165, Australia. For the purpose of any personal data we collect through cookies, we are the data controllers; you can find our details in the privacy policy applicable to this service and how we use such data.

Our representative in the UK for the purpose of UK data protection laws is dataPOWA Limited, a company registered in UK which is within the IXUP group. Their registered address is Kemp House, 160 City Road, London, United Kingdom and can be contacted at +44(0)20 7867 3800. Our data protection officer can be contacted at

We use cookies, audit log files, and similar files or technologies to collect and store the information we automatically collect about your device and use of our website at (the “Service”). You can find out more about cookies and how to control them in the information below.

We do not use non-essential cookies.

1. What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your browser or device when you visit a certain web address. Cookies are then sent back to the originating web address on each subsequent visit, or to another web address that recognises that cookie. Cookies are widely used in order to make the Service work, or to work more efficiently, as well as to provide information to the Service team.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your log-in and preferences, and generally improving the user experience. Cookies may tell us, for example, whether you have accessed or used the Service before or whether you are a new visitor or user. They can also help to ensure that advertising you see online are more relevant to you and your interests. Cookies can help us safeguard the security of our data and services and detect the cheating, hacking and fraud against our products and services. For instance, cookies can store ticket information, which can be used by the server to verify if the log-in is made by yourself independently. The encrypted information in the ticket can also be used to prevent a variety of types of attacks, cross-site information theft, and access with disguised identity.

There are two broad categories of cookies:

  • First party cookies, served directly by us to your device.
  • Third party cookies, which are served by a third party on our behalf.

Cookies can remain on your browser or device for different periods of time. Some cookies are ‘session cookies’, meaning that they exist only while your browser or application is open. These are deleted automatically once you close your browser or application. Other cookies are ‘permanent cookies’, meaning that they survive after your browser or application is closed. They can be used by the Service to recognise your device when you visit and use the Service again.

2. How do we use cookies?

We use cookies to track traffic flow and patterns of travel in connection with the Service in relation to contextual user guidance support.

3. What types of cookies do we use?

We and our partners only use ‘essential cookies’ in connection with the Service. We do not use any performance, analytics, advertising or targeting cookies.  We have set out some further information about essential cookies, and the purposes of these cookies, in the following table.

Cookie name What it does and what data it processes Duration of cookie First or Third party cookie How to Control Cookies
Cookies necessary for essential services
userGuiding We use these cookies to record information about choices you have made and allow us to tailor the Service to you as user targeted support, help information. These cookies mean that when you continue to use or come back to use the Service, we can provide you with our services as you have asked for them to be provided. For example, these cookies allow us to:

  • provide user support to areas not yet visited;
  • monitor the functionalities of Service’s website

Third party

Please see the instructions set out in ‘How to control cookies’ below.

4. How to control cookies

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  When you use our Service for the first time, we will provide you with a notice which lets you know how we use cookies, why we use them and how you can change which cookies you accept. You can opt-into non-essential cookies or change your preferences at any time here.  Please note that if you choose not to receive our cookies, we cannot guarantee that your experience of our Service will be as good as it could otherwise be.

The essential cookies in our Service are only used to track progress on the site for the purpose of providing context sensitive user support. Blocking these cookies will result in the system providing support for function previously visited. This will not restrict use of the system functionality in any way.

Most browsers allow you to change your cookies settings. These settings will typically be found in the “options” or “preferences” menu of your browser. In order to understand these settings, the following links may be helpful for popular browsers, otherwise you should use the “Help” option in your browser for more details.

Cookie settings in Chrome for web and Android
Cookie settings in Safari web and iOS.
Cookie settings in Internet Explorer
Cookie settings in Firefox

5. Changes to this Cookies Policy

We will update this Cookie Policy to reflect changes in our practices and services. When we post changes to this Cookie Policy, we will revise the “Last Updated” date at the top of this Cookie Policy. If we make any material changes in the way we collect, use, and/or share information held in cookies, we will notify you by prominently posting notice of the changes when you log in to or use the Service. We recommend that you check this page from time to time to inform yourself of any changes in this Cookie Policy or any of our other policies.

6. Need More Information?

If you would like to find out more about cookies and their use on the Internet, you may find the following link useful:

7. Cookies that have been set in the past

If you have disabled one or more cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.

8. Contact us

If you have any questions or comments about this Cookies Policy, or privacy matters generally, please contact us via email at