Last Updated: 20 May 2021
IXUP Limited (referred to as “IXUP”, “we”, “our” and “us”) recognises that the privacy of your personal information is important and we are committed to protecting the privacy of any personal information we collect from you.
What information do we collect from you?
If you or your employer register an account to use the IXUP platform then we will need some information from you to set this up, including your full name, business title or occupation and contact details. When you visit our Website we automatically collect the information sent to us by your computer, mobile phone or other device, including your internet address, domain name if applicable, and the date and time of your visit to our website. If you need to get in touch with us then we will also retain some information so that we can get back in touch with you and address any concerns. More Information.
How will we use your information?
We use your information to administer the Website, and to provide the many functions and services that comprise the Service. We also use your information for account verification, security purposes and to support and improve the Service. We do not share your information with any third parties, except where we need to in order to provide the Service (e.g., use local cloud providers or to back up your data; use our affiliates around the world to help us to deliver the Service) or monitor the success of our marketing and advertising programs, or we are instructed to by a court, authority or compelled by law. More Information.
Who do we share your information with?
Where do we process your information?
Our servers are located in Australia and the United Kingdom. Your information can be accessed from outside of where you live by our staff, support, engineering and other teams around the world, including Australia and the United Kingdom. More Information.
How long do we keep hold of your information?
How can I exercise my rights over my information?
Depending on where you are, you may have certain rights with respect to your information, such as rights of access, to receive a copy of your data, or to delete your data or restrict or object to our processing of your data. More Information.
How to get in touch with us
How will we notify you of changes?
Data Controller: IXUP Australia Email: email@example.com
UK Representative: UK Data Protection Officer Stephen O’Malley
Welcome to IXUP!
The Services have been developed by IXUP Limited (ACN 612 182 368) (“we”, “us”, “our”).
For the purpose of data protection laws, the data controller of your personal information in relation to the Service is IXUP Limited. Our registered address is 5-7 Ross Street, Parramatta NSW 2165, Australia.
Our representative in the UK for the purpose of UK data protection laws is the UK Data Protection Officer of dataPOWA Limited, which is a UK company within the IXUP group. The registered address of dataPOWA is Kemp House, 160 City Road, London, United Kingdom and can be contacted at +44(0)20 7867 3800.
Our representatives for data protection purposes in certain jurisdictions are as follows:
|UK||UK Data Protection Officer||+44(0)20 7867 firstname.lastname@example.org|
Please reach out to us if you have any questions or concerns regarding the processing of your personal information using the details above.
1. The Types of Personal Information We Use
This section describes the different types of personal information we collect from you and how we collect it. If you would like to know more about specific types of data and how we use that data, please see the section entitled “How we use your personal information” below.
The following is a high-level summary of the types of personal information we use:
1. Information you provide to us (either directly or through a third party).
2. Information about you generated as part of the Services
We automatically collect certain data from you when you use the Services, namely:
For more information about our Cookies policy, click here.
Children must not use the Service for any purpose, except where their parent or guardian has provided consent (to the extent this option is available in your jurisdiction).
By children, we mean users under the age of 18 years old; or in the case of a country where the minimum age for processing personal information differs, such different age. For users located in certain countries we have listed the relevant minimum age in the table below.
|Country in which the user is located||Minimum age of the user|
|European Economic Area/United Kingdom/Switzerland||16|
We do not knowingly collect personal information from children under these ages for any purpose. If you believe that we have personal information of a child under these ages without parental/guardian consent, or if you are the parent or guardian of the user and wish to withdraw consent, please contact us at email@example.com and we will delete such information.
2. How We Use Your Personal Information
This section provides more detail on the types of personal information we collect from you, and why. For users who live in the United Kingdom, the European Economic Area or Switzerland (“Relevant Jurisdiction”), it also identifies the legal basis under which we process your data.
|Personal Information||Use||Legal Basis ( only relevant if you are located in a Relevant Jurisdiction)|
|Information you provide to us (either directly or through a third party).|
|Salutation, full name, business title/occupation and contact details (address, telephone numbers and business email address).||We use this information to create your account for the Service in accordance with your request.||Necessary to perform our contract with you to provide the Service.|
|Information generated as part of the Service|
|Open ID||We use this information to store your Service data with your IXUP platform account.||Necessary to perform our contract with you to provide the Service.|
|IP Address||We use this information to allow you to connect to our server.||Necessary to perform our contract with you to provide the Service.|
|Log Data (When you use the IXUP Platform, the system records usage in the form of activity logs. This includes reference to your system username and the relevant action you took on the system)||We use this information to:
||Necessary to perform our contract with you to provide the Service and retain your record of progress and to provide security audit where required.|
|Customer Support Ticket ID & User Communications with Support: Name, Open ID, email address, details of ticket and error.||We use this information to:
||Necessary to perform our contract with you to provide and support the Service.|
In addition, your information can be accessed from outside of where you live by our support, engineering and other teams around the world, including Australia and the United Kingdom.
Only where necessary will we share your personal information with third parties. Situations where this occur are:
The Security of Your Personal Information
We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement and maintain reasonable measures to protect your personal information, we cannot guarantee the security of the information transmitted through the Service or otherwise via the Internet; any transmission is at your own risk.
4. Data Retention
We do not keep your data for longer than is necessary unless we are required to do so under law. For further details on how long we keep your data, please refer to the time periods set out below.
|Personal Information||Retention Policy|
|Salutation, full name, business title/occupation and contact details (address, telephone numbers and business email address).||Stored for the lifetime of your use of the Service (i.e. until account deletion in accordance with your request) and then for 30 days.|
|Personal information uploaded to the Services for secure data analytics||Stored for the lifetime of your use of the Service (i.e. until account deletion in accordance with your request) and then for 30 days.|
|Customer Support Ticket ID & User Communications with Support||Stored for the lifetime of your use of the Service (i.e. until account deletion in accordance with your request)|
If we are required to retain your information beyond the retention periods set out above, for example to comply with applicable laws, we will store it separately from other types of personal information.
5. Your Rights
Some jurisdictions’ laws grant specific rights to users of the Service, which are set out in this section.
This section entitled “Your Rights” applies to users that are located in the Relevant Jurisdictions. If you are located in a territory outside a Relevant Jurisdiction, please refer to the Supplemental Jurisdiction-Specific Terms for an overview of your rights and how these can be exercised.
You have certain rights in relation to the personal information we hold about you, depending on where you are located. Some of these only apply in certain circumstances (as set out in more detail below). We must respond to a request by you to exercise those rights without undue delay and at least within one month (though this may be extended by a further two months in certain circumstances). To exercise any of your rights, please contact us at firstname.lastname@example.org.
You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us at email@example.com.
You have the right to receive a copy of certain personal information we process about you. This comprises any personal information we process on the basis of your consent or pursuant to our contract with you as described above in the section “How we use your personal information“. You have the right to receive this information in a structured, commonly used and machine-readable format. You also have the right to request that we transfer that personal information to another party, with certain exceptions. We will provide further information to you about this if you make such a request.
If you wish for us to transfer such personal information to a third party, please ensure you detail that party in your request. Note that we can only do so where it is technically feasible. Please note that we may not be able to provide you with personal information if providing it would interfere with another’s rights (for example, where providing the personal information we hold about you would reveal information about another person or our trade secrets or intellectual property).
You have the right to correct any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your Service account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at firstname.lastname@example.org.
You can edit your account details, or remove certain personal information, by logging into your Service account. You can request deletion of your account and erasure of all personal information by writing to us at email@example.com. If there is any other personal information you believe we process that you would like us to erase, please contact us at firstname.lastname@example.org.
We may need to retain personal information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information that has been made available publicly on the Service and there are grounds for erasure, we will use reasonable steps to try to tell others that are displaying the personal information or providing links to the personal information to erase it too.
Restriction of Processing to Storage Only
You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or for another’s protection). As above, where we agree to stop processing the personal information, we will try to tell any third party to whom we have disclosed the relevant personal information so that they can stop processing it too.
You have the right to object to our processing of your personal information. We will consider your request in other circumstances as detailed below by contacting us at email@example.com.
To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us for certain processing activities by contacting us at firstname.lastname@example.org.Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent we may not be able to deliver the expected service.
We may from time to time send you announcements when we consider it necessary to do so (for example, when we temporarily suspend access to the Service for maintenance, or security, privacy or administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature.
If you have registered to receive updates, personalised advertising or marketing promotions from us, you may choose to stop receiving these updates, personalised advertising or marketing promotions from us when using the Service by clicking the “unsubscribe” link or you can contact us at email@example.com.
6. Third Party Links
7. Contact & Complaints
In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at firstname.lastname@example.org or our service portal at https://ixup.freshdesk.com/support/login and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the data protection authority in the country in which you live or work where you think we have infringed data protection laws.
Supplemental Terms – Jurisdiction-Specific
Some jurisdictions’ laws contain additional terms for users of the Service, which are set out in this section.
We take reasonable steps to ensure that third party recipients of your personal information located outside Australia handle your personal information in a manner that is consistent with Australian privacy laws. However, you acknowledge that we do not control, or accept liability for, the acts and omissions of these third party recipients.
If you are under the age of 18, you undertake that you have the consent of your parent or legal guardian to register an account on and use the Service.
Where practicable, we will give you the option of not identifying yourself or using a pseudonym when registering an account on or using the Service. You acknowledge that if you do not provide us with your personal information, we may be unable to provide you with access to certain features or sections of the Service, including social media integration and In-Service purchases.
If you are dissatisfied with our response to your request for access to, or correction of, your personal information or your privacy complaint in respect of your personal information, you may contact the Office of the Australian Information Commissioner (Telephone +61 1300 363 992 or email email@example.com).
This section applies to California residents covered by the California Consumer Privacy Act of 2018 (“CCPA”).
Collection and Disclosure of Personal Information
Over the past 12 months, we have collected and disclosed the following categories of personal information from or about you or your device:
We collect your personal information for the following purposes:
We disclose personal information to the following types of entities:
In the past 12 months, we have not sold Personal Information of California residents within the meaning of “sold” in the CCPA.
Rights under the CCPA
If you are a California resident, you have the right to:
We aim to fulfil all verified requests within 45 days pursuant to the CCPA. If necessary, extensions for an additional 45 days will be accompanied by an explanation for the delay.
How to Exercise Your Rights
First, you may wish to log into your account and manage your data from there. If you are a California resident to whom the CCPA applies, you may also exercise your rights, if any, regarding other data by contacting us at firstname.lastname@example.org or logging a request in the service portal (https://ixup.freshdesk.com/support/login).